Customer service

We provide for our customer some often downloaded files.

Publicly available files

These files are stored on our FTP server support.arempro.cz

  • Hostname: support.arempro.cz
  • Username: support.arempro.cz
  • Password: arempro

Protected area for our customers

Files that cannot be publicly available are stored on FTP server zakaznik.arempro.cz.

  • Hostname: zakaznik.arempro.cz
  • Username: zakaznik.arempro.cz
  • Password: On phone or email request

Remote support

For remote support either TeamViewer or UltraVNC SingleClick are available.
It is neccesary to contact us before initiating remote support session.